Virtual, Inc.

WANTED: A team player and excellent communicator with a make-it-happen attitude and precise attention to detail. We are looking for someone who is process-driven and thrives in a fast-paced work environment. The ideal candidate is energized by wearing multiple hats and is a passionate learner who is ready to strategically partner with the client and make recommendations for continued success!


The Program Specialist oversees day-to-day client services operations and project management. Duties include working group and committee support, coordination of cross-functional service areas and schedules, project support and task execution for designated client(s) activities. Makes recommendations to continually improve client committee and working group processes to drive client success.

We're committed to DRIVING CLIENT SUCCESS to enable our clients to make their mark on the world. Here's how you will help us do that:

  • Develop Member relationships and engagement within assigned client(s)
  • Drive group collaboration (both face to face and conference calls) of assigned client(s), by working directly with committees and chapters to:
    • Manage web meetings and webinars
    • Facilitate scheduling
    • Set agendas
    • Draft minutes
    • Document action items
    • Follow up as needed
    • Document procedures and recommend improvements
  • Work closely with client lead to collect relevant information to develop, analyze, modify, and own project plans complete with dependencies, often around the onboarding of new clients to Virtual.
    • Work with key internal stakeholders during each phase of the project life-cycle
    • Clearly communicate the overall scope, timing, budget, resource analysis, and deliverables to all team members
    • Identify new requirements, gaps, and work that is out of scope and clearly communicate to key stakeholders
    • Provide clear, frequent and effective communication to key stakeholders in a matrix environment
    • Provide timely and accurate reporting to all stakeholders
    • Manage projects within a PMO-type tool set
  • Execute the membership process for assigned client(s), including:
    • Member benefit packages
    • Orientation of new members
    • Membership renewals
    • Recruitment of new members
    • Creation and execution of processes
    • Membership reporting
  • Implement and improve upon client policies, tools, programs and procedures.
  • Coordinate the delivery of membership programs and benefits in accordance with client strategic plans.
  • Respond to inbound questions and requests from members and the public at large.

We seek to provide EXCELLENCE EVERYWHERE through proven best practices, efficiency, and continuous improvement. Your role in that will be to:

  • Collaborate with the Virtual marketing and communications team in the development and implementation of communications initiatives, including webinars, presentations, collateral, membership recruitment and other marketing materials.
  • Work with the Virtual events team in the execution of events as needed.
  • Assist with client website management.
  • Assist with setting up tools and platforms:
    • Work closely with Tech Solutions team to implement new tools
    • Create appropriate processes and revisions to processes with regard to new tool adoption
    • Communicate closely with members and client leadership to ensure a smooth launch
    • Integrate new tool into workflow
  • Implement other client or client services team initiatives or projects as needed.

We all have a hand in creating a COMPANY WE LOVE by LEADING THROUGH OUR VALUES and fostering a culture that empowers and rewards its employees. You will:

  • Represent Virtual's core values of innovation, service excellence, empowerment, respect, teamwork, generosity, fun and trust.
  • Exemplify our servant leadership philosophy every day by building trust, serving first, and acting as one team.
  • Actively participate in company-sponsored committees, events and initiatives geared toward engagement, development, and fun!

As our next Program Specialist, you will bring:

  • Bachelor's (B.A./B.S.) degree required
  • Two to three years' experience in project coordination and/or experience in Industry Association environment
  • Detail-oriented, with strong, effective organizational, problem solving and time-management skills, including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced, deadline-driven environment
  • Must be a self-starter, with the ability to work independently with limited supervision and work well under pressure
  • Ability to listen attentively to fully understand the client's needs and find solutions
  • High level of creativity and "rolled up sleeves" working style
  • Excellent customer service, communication, both verbal and written, and interpersonal skills
  • Experience working with multiple cultures across all time zones a plus
  • Computer proficiency, specifically with Microsoft Office Suite; Salesforce, CRM-type platforms, PMO-type tools such as Wrike
  • Willingness and ability to travel up to 25%. Valid passport required.

About Virtual Inc:  

Our Virtual Team is made up of passionate professionals who understand the needs of associations, standards organizations, consortia, startup advocacy groups, and professional societies. The expertise within the Virtual team enables our clients to achieve their goals and make a mark on the world. Virtual's global clients include organizations led by Google, Facebook, Microsoft and more. We also service organizations that are tackling some of the biggest challenges in the world today, from eating disorders, to space travel to noise pollution.

Headquartered in Wakefield, MA with offices in Nashville, TN and Reston, VA, Virtual also brings together a remote workforce from all over the US. Founded in 1999, Virtual's innovative and inclusive culture is the driving force behind our success and continued growth.

We are proud to be recognized in the Best Places to Work list, twice! Living our values on a day-to-day basis is real. Not just a poster on the wall. Virtual's core values include trust, respect, innovation, service excellence, empowerment, teamwork, generosity, and fun.

Virtual, Inc.
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