Virtual, Inc.
  • Wakefield, MA, USA
  • Salary
  • Full Time

WANTED: A team player with a make-it-happen kind of attitude who understands the importance of leading clients to success. We are looking for someone who thrives in a fast-paced work environment. The ideal candidate is a passionate learner ready to accomplish strategic objectives by overseeing multiple project activities.


The Program Specialist oversees day-to-day client services operations. Duties include project support and execution for designated client activities, and making recommendations to continually improve upon client success. 


  • Develop trusted Member relationships and engagement within assigned client(s)
  • Drive group collaboration (both face to face and conference calls) of assigned client(s), by working directly with committee and working group leadership to:
    • Facilitate scheduling
    • Set agendas
    • Draft minutes
    • Document and drive action items
    • Follow up as needed
    • Document procedures
  • Execute the membership process for assigned client(s), including:
    • Member benefit packages;
    • Orientation of new members;
    • Membership renewals;
    • Recruitment of new members;
    • Creation and execution of processes;
    • Membership reporting.
  • Implement client policies, programs and procedures.
  • Coordinate the delivery of membership programs and benefits in accordance with client strategic plans.
  • Respond to inbound questions and requests from members and the public at large.
  • Collaborate with the Virtual marketing and communications team in the development and implementation of communications initiatives, including webinars, presentations, collateral, membership recruitment and other marketing materials.
  • Work with the Virtual events team in the execution of events as needed.
  • Assist with client website management.
  • Assist with setting up tools and platforms, including:
    • Work closely with Tech Solutions team to implement new tools;
    • Create, implement and revise tool adoption processes; 
    • Communicate closely with members and client leadership to ensure a smooth launch;
    • Integrate new tool into workflow;
  • Implement other client or client services team initiatives or projects as needed.


  • Bachelor's (B.A./B.S.) degree required;
  • Two to three years' experience in project coordination and/or experience in Industry Association or agency environment;
  • High level of creativity and "rolled up sleeves" working style;
  • Excellent customer service, communication, both verbal and written, and interpersonal skills;
  • Detail-oriented, with strong, effective organizational, problem solving and time-management
  • skills, including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced, deadline-driven environment;
  • Must be a self-starter, with the ability to work independently with limited supervision and work well under pressure;
  • Experience working with multiple cultures across all time zones a plus;
  • Computer proficiency, specifically with Microsoft Office Suite;
  • Willingness and ability to travel.


Virtual enables associations, professional societies, consortia, standards organizations, and advocacy groups to achieve their goals and make a mark on the world. Whether helping an association go from zero to 800 corporate members in a mere 18 months, or strengthening an organization dedicated to the prevention of human trafficking, we help our clients to rethink what's possible. We are redefining association management, going well beyond traditional services, and making a more meaningful impact by providing strategic consulting and execution that drives real results for our clients.

Virtual, Inc.
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